If possible, please include a crash Report ID when you post your question. If you need more help, you can ask a question in the support forum. For more information, see Troubleshoot Firefox issues caused by malware. Check the support site of your antivirus program for help with scanning and removing malware. Check your computer's instructions on how to uninstall software that's causing problems. Check the release notes to see if there are any known issues for your version of Firefox.Check your computer and remove any malware or software that might be causing problems: Some programs are known to cause crashes in Firefox and other browsers. Uninstall software known to cause crashes For more detailed instructions also see Install Firefox on Linux.Install Firefox through your package management system or follow these steps to manually install Firefox:.Often the Firefox folder is within a hidden.If that doesn't work, delete the firefox folder from your Home folder. Use your distributor's package management system to uninstall Firefox (please refer to their documentation).If crashes are preventing you from starting Firefox, even in Firefox Troubleshoot Mode, a clean installation of the latest version of Firefox may fix the problem. Alternatively, you can first try a clean installation (see below). If Firefox won't start in Troubleshoot Mode, you can Refresh Firefox or you can use the Profile Manager to create a new Firefox profile, to see if that fixes the problem.If you can start in Firefox Troubleshoot Mode, see the article Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems for solutions.This special startup mode temporarily turns off hardware acceleration among other settings and disables installed extensions that may prevent Firefox from starting. See if you can start in Firefox Troubleshoot ModeĪs a first step, you should see if Firefox starts in Firefox Troubleshoot Mode. 3 Uninstall software known to cause crashes.1 See if you can start in Firefox Troubleshoot Mode.
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